A: Most of our sneakers fit true to size. We recommend selecting your size based on your standard EU shoe size. If you are between two sizes, we advise choosing the larger size for a more comfortable fit. Also, wide feet may go 0.5 or 1 size up.

A: It usually takes 1-3 business days for us to process the order and send you the QC pictures. Shipping Time: US: 7-12 business days (FedEx) / 10-15 business days (UPS) UK/CA/AU: 8-12 business days EU & Other Countries: 10-15 business days

A: We accept major payment methods including Visa, Mastercard, PayPal, Bank Transfer and other secure online options.

A: If this is your first time shopping on our website, or if a significant amount of time has passed since your last order, your bank may require verification that the payment was authorized by you. You may receive a confirmation message from your bank, or you may need to contact the bank to verify the transaction before placing your order again. Usually, this will allow the payment to proceed successfully. If you still encounter issues after following the steps above, you may have exceeded the daily attempt limit. Please try again after 24 hours or contact our customer service to change your payment method.

A: Our customer service team will contact you to confirm the product details, such as the size, SKU code, and the recipient's shipping address. It usually takes 3 business days to process your order and arrange shipment. If you require QC photos for confirmation, we will send them to you for review before dispatching your package.

A: Every order comes with a tracking number. Once your package is shipped, we will provide a tracking number that you can check anytime.

A: You can reach us anytime via WhatsApp, iMessage or email. Also, you can join our Discord and leave us a message. Our support team typically replies within 24 hours. WhatsApp & iMessage: +1 (213) 766-9534 (Highly Recommended) Email: hksneakerofficial@gmail.com Discord: https://discord.gg/KVM485WEWV